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Complaints handling procedure

Van Lanschot Kempen Investment Management (UK) Ltd complaints handling procedure is in line with Financial Conduct Authority’s rules regarding complaints handling. A copy of VLK Investment Management’s Complaints Policy is available upon request, please contact:

Complaints may be made to the Compliance Officer by the following means:

By email:

In writing addressed to:
Compliance Officer
Octagon Point 
5 Cheapside

Eligible complainants may also be entitled to refer their complaint to the Financial Ombudsman Service (“FOS”). The FOS is a UK agency for arbitrating on complaints between regulated firms and their clients. More information can be found in the Complaints Policy.

The FOS can be contacted at:

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