Van Lanschot Kempen Investment Management (UK) Ltd complaints handling procedure is in line with Financial Conduct Authority’s rules regarding complaints handling. A copy of VLK Investment Management’s Complaints Policy is available upon request, please contact: naomi.errity@kempen.co.uk

Complaints may be made to the Compliance Officer by the following means:

By email:  naomi.errity@kempen.co.uk

In writing addressed to:
Compliance Officer
Octagon Point 
5 Cheapside
London
EC2V 6AA

Eligible complainants may also be entitled to refer their complaint to the Financial Ombudsman Service (“FOS”). The FOS is a UK agency for arbitrating on complaints between regulated firms and their clients. More information can be found in the Complaints Policy.

The FOS can be contacted at:
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk