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Complaints handling procedure

Van Lanschot Kempen Investment Management (UK) Ltd complaints handling procedure is in line with Financial Conduct Authority’s rules regarding complaints handling. A copy of VLK Investment Management’s Complaints Policy is available upon request, please contact: naomi.errity@kempen.co.uk

Complaints may be made to the Compliance Officer by the following means:

Andre Keijsers

By email: a.keijsers@vanlanschotkempen.com

In writing addressed to:
Compliance Officer
20 Gracechurch Street
London
EC3V 0BG

Eligible complainants may also be entitled to refer their complaint to the Financial Ombudsman Service (“FOS”). The FOS is a UK agency for arbitrating on complaints between regulated firms and their clients. More information can be found in the Complaints Policy.

The FOS can be contacted at:
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

There’s a saying in Dutch, Kom verder, it means many things and it’s our business philosophy. It captures the way we work with clients but also the way we steer our investee companies to deliver shareholder value through active engagement.

Capital at risk. The value of investments and the income from them can fall as well as rise, and investors may not get back the amount originally invested. Past performance provides no guarantee for the future.

Van Lanschot Kempen Investment Management (UK) Limited is registered in England & Wales with registration number 02833264. Registered office at 20 Gracechurch Street, London, EC3V 0BG Tel: +44 (0)20 3636 9400. Van Lanschot Kempen Investment Management (UK) Ltd, is authorised and regulated by the Financial Conduct Authority (FCA) with reference number 166063.