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How we steer and monitor our business

In order to monitor whether we're on track to deliver on our ambitions and create long-term value, we define financial and non-financial KPIs and targets. These are based on industry trends and developments, stakeholder expectations, client needs and strategic relevance.

The KPIs are focused on value creation, both financial and non-financial. We explain both our KPIs and our results against them in the sections on our value creation per type of capital in our annual report on pages 26-41.

The table below shows our targets and performance on these KPIs in 2020 and 2019. 

◍ KPI more than achieved;  KPI achieved; ◍ KPI almost achieved; ◍ KPI not achieved; ◍ KPI far from achieved  

Value creation themes

Key performance indicators (KPI's)

Targets

  

Performance in 2020

Performance in 2019

Material topics covered


Financial

 

 

 

 

 

 

1. CET 1 ratio

15-17%

24.3%

23.8%

1

2. Return on equity (CET 1)

10-12%

4.4%

10.5%

3. Efficiency ratio

70-72%

85.7%

75.5%

4. Three-year relative performance of discretionary
a. Private Banking
b. Evi

a. > benchmark
b. > benchmark


 

a. -1.8%
b. -2.2%

a. -0.4%
b. -0.9%

6, 14

Non-financial

 

 

 

 

 

 

Human and intellectual

5. Employee engagement score

> 80%

 

n/a

82%

9

6. Employer Net Promoter Score (eNPS)

> 10

6

n/a

7. Gender balance in management positions

> 30% female
> 30% male

21% female 79% male

21% female 79% male

8. Percentage of total number of training courses followed to develop new skills in order to adapt the workforce (e.g. technical, digital, adaptability)[1]

> 25%

25%

n/a

11

Natural and social

9. Net Promoter Score (NPS)
a. Private Banking
b. Evi
c. Asset Management

a. 10
b. 10
c. 20



a. 26
b.  5
c. n/a

a. 23
b. 10
c. 31

13

10. Merchant Banking: number of successful transactions with repeat Corporate Finance clients (five-year period

60-70%

 

39%

n/a

11. Merchant Banking: bundled commission paid by repeat Securities clients

> 80%

95%

n/a

12. Asset Management: average Morningstar rating of investment strategies (institutional share class)

> 3.5

3.6

3.9

6, 14

13. Percentage of employees who positively evaluate our culture regarding ethical behaviour and integrity[2]

> industry average of 84%

89%

77%

24

14. Private Banking sustainability ambition: AuM invested in sustainable and impact investment wealth management solutions

last year +10%

2020: €3,063m
+ €1,017m

2019: €2,046m
+ €728m

16

15. Asset Management sustainability ambition
a. Percentage of internal and external fund managers on the approved list that meet the sustainability criteria
b. Engagement cases with companies that our funds invest in per year
c. Engagements for change for which at least one milestone has been reached in the past year[3]

a. > last year
b. 80-100
c. 10-15



 a. 76%
 b. 116
 c. 61

a. n/a
b. 84
c. n/a

16. Decrease in carbon emissions
a. Direct emissions of our own organisation
b. Indirect emissions via our balance sheet (mortgage portfolio)

a. -2.5%/FTE/year
b. CO2/€ < last year


a. -51.1%
b. 0.4%

a. -5.6%
b. -2.0%

n/a

[1] This KPI does not cover the full range of training offered within Van Lanschot Kempen. It is calculated based on training for employees working in the Netherlands, booked via our learning platform and via our training broker.

[2] The score for this KPI is based on responses to the following statements in the employee engagement survey (in 2020, the first statement underlying this score was changed to: We operate with integrity in our external dealings (with clients, suppliers, etc.)):

  • In my experience, all employees are held to the same standards of ethical behaviour;

  • This organisation operates with integrity in its internal dealings (i.e. with employees);

  • I think I could report instances of dishonest or unethical practices to the appropriate level of authority without fear of reprisal.

[3] Engagement consists of four stages. If it moves to the next stage, a milestone has been achieved.

Download our annual reports

Would you like to know more about specific subjects that featured in 2020? Download our reports regarding our financial year 2020. If you are looking for more information on our performance in previous years, you can find historic reports in our archive.

More about our financial results